Task: Produce Incident Management Summary
The purpose of this task is to capture lessons learnt and obtain sign-offs on the Incident Management handover activities.
Relationships
RolesPrimary Performer: Additional Performers:
Outputs
    Process Usage
    Main Description
    Incident Manager must collect information such as work products, performance measures, results and improvement information derived from the Incident Management. During the execution of Incident Management in the engagement, the Incident Manager would have come across certain improvement area’s and best practices,lessons learnt etc. These need to be documented in the Incident Management Summary for future reference